Marc Stickdorn
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Isto É Design Thinking de Serviços. Fundamentos, Ferramentas, Casos (Em Portuguese do Brasil)
Affinity-Group Management - Capturing Elusive Scene Markets: Kitesurf Market Research and Analysis of Consumer Behaviour
Kooperation in Staat und Wirtschaft: Raiffeisenbanken - Genossenschaftsbanken (German Edition)
這就是服務設計!
This is Service Design Doing サービスデザインの実践
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